Terms and Conditions of Sale

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website, Orthorest.com (“our site”), to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Placing an order means you accept these terms and conditions.

1. Information About Us

Orthorest.com is a site operated by and trading as Orthorest Backcare Ltd.

Orthorest is registered in the Republic of Ireland under company number 323605, with our registered office at Rock House, Baldonnell, Dublin 22.

Our main trading address is Unit Q18, Greenogue Business Park, Rathcoole, Co. Dublin.

VAT number: IE6343505D2. Your Status

By placing an order through our site, you warrant that:

1. You are legally capable of entering into binding contracts; and
2. You are at least 18 years old.

3. How the Contract Is Formed Between You and Us

3.1 After placing an order, you will receive an email from us acknowledging that we have received your order (the Acknowledgement of Receipt). This does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.

All orders are subject to acceptance by us. Acceptance will be confirmed by sending you an email confirming that the Product has been dispatched (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.

3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products that may have been part of your order until dispatch of such Products has been confirmed in a separate Order Confirmation.

4. Consumer Rights

4.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see clause 8).

4.2 To cancel a Contract, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them, at your own cost and risk. You are under a legal obligation to take reasonable care of the Products while they are in your possession. Failure to do so may result in a right of action against you for compensation.

4.3 This provision does not affect your statutory rights.

5. Availability and Delivery

Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, within a reasonable time from the date of the Order Confirmation, unless there are exceptional circumstances.

6. Risk and Title

6.1 The Products will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due, including delivery charges.

7. Price and Payment

7.1 The price of any Products will be as quoted on our site, except in cases of obvious error.

7.2 Prices are shown excluding and including VAT but exclude delivery costs, which will be added to the total amount due.

7.3 Prices are subject to change at any time but will not affect orders for which an Order Confirmation has already been issued.

7.4 Despite our best efforts, some Products may be incorrectly priced. If the correct price is lower, we will charge the lower price. If the correct price is higher, we may contact you for instructions or reject the order and notify you.

7.5 We are not obliged to provide Products at an incorrect price where the error is obvious and could reasonably have been recognised as a pricing error.

7.6 Payment must be made by bank transfer, credit card, or debit card. We accept all major credit and debit cards. Your card will not be charged until your order is accepted.

8. Our Refunds Policy

8.1 When you return a Product to us:

(a) If you cancel within the seven-day cooling-off period, we will refund the full product price (including delivery to you) within 30 days. You are responsible for return costs.

(b) If the return is due to a defect or policy change, we will inspect the Product and notify you by email. Refunds will be processed within 30 days of confirmation and will include delivery and return costs.

8.2 Refunds will usually be made using the same payment method originally used.

9. Our Liability

9.1 We warrant that Products are of satisfactory quality and fit for purpose.

9.2 Our liability is limited to the purchase price of the Product and foreseeable losses.

9.3 Nothing in these terms limits liability for:

• Death or personal injury caused by negligence

• Liability under the Liability for Defective Products Act 1991

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded by law

9.4 We are not liable for indirect losses including, but not limited to:

• Loss of income or revenue

• Loss of business or profits

• Loss of contracts or anticipated savings

• Loss of data

• Waste of management or office time

10. Import Duty

10.1 Orders delivered outside the Republic of Ireland may be subject to import duties and taxes, which are the responsibility of the customer.

10.2 You must comply with all applicable laws of the destination country. We are not liable for breaches of such laws.

11. Written Communications

By using our site, you accept electronic communication. Emails and website notices satisfy any legal requirement for written communication and do not affect your statutory rights.

12. Notices

Notices must be sent to Unit Q18, Greenogue Business Park, Rathcoole, Co. Dublin or sales@orthorest.com. Notices are deemed received:

• Immediately if posted on our website

• 24 hours after email

• Three days after postal dispatch

13. Transfer of Rights and Obligations

13.1 This Contract is binding on successors and assigns.

13.2 You may not transfer rights without written consent.

13.3 We may transfer or subcontract obligations at any time.

14. Events Outside Our Control (Force Majeure)

14.1 We are not liable for delays caused by events outside our reasonable control.

14.2 Force Majeure includes events such as pandemic, industrial action, war, natural disasters, transport or communications failure, or government action.

14.3 Performance is suspended during such events and extended accordingly.

15. Waiver

Failure to enforce any provision does not constitute a waiver of rights. Waivers must be in writing.

16. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

17. Entire Agreement

17.1 These terms constitute the entire agreement.

17.2 Neither party relied on representations outside these terms.

17.3 Remedies are limited to breach of contract unless fraud is involved.

18. Our Right to Vary These Terms

18.1 We may revise these terms to reflect changes in law, technology, or business operations.

18.2 You are subject to the terms in force at the time of ordering unless legally required otherwise.

19. Law and Jurisdiction

These terms are governed by Irish law. Any disputes are subject to the non-exclusive jurisdiction of the courts of the Republic of Ireland.